Our class schedule depends on the location.

Dulwich College

• Thursday 17:30-20:00
• Friday 17:45-20:30
• Saturday 09:00-17:00

Dulwich Prep

• Saturday 08:00-13:00

Eden Park

• Monday 16:30-19:00

More information can be found on our location page 

Please check our Term Dates page.

1. Navigate to our iClassPro classes page.
2. Select the class or classes that best suits you and your child. To help choose a class you can filter by time, age or ability. For beginners we recommend signing up to either the pre-school class or a 1 hour class first.
3. You will then be prompted to make an iClassPro account if you do not already have one. Please follow the steps mentioned to create your account and add your child’s details.
4. You will then be able to submit your request to sign your child up to that particular session and add the “enrollment” to cart.
5. You will then be prompted to add your payment details to our system and make payment.
6. You have now been automatically placed on our system. We will then contact you using the email you signed up with. *PLEASE DO NOT CONTACT US.
7. You will receive an email from us explaining membership and any other questions.

Absolutely! We typically hold trials at the end of the month. You should sign up to trials by looking at our portal for the next available session. Please note that payment for the trial needs to be made before the session and is on a first come first serve basis.

We offer two billing options depending on the number of hours your child trains:

Monthly Billing applies to gymnasts training 3 hours or more per week (usually squad members). Payments are spread evenly across 12 months and are due on the 1st of each month.

Termly Billing applies to gymnasts training less than 3 hours per week. Fees are paid in four instalments per year, usually at the start of each term.

All payments are made via iClassPro, and late payments may incur an admin fee.

👉 View our full Fee Policy

If you have coaching experience and are interested in joining our coaching team then please apply to our job advert on Indeed.  

One of the management team will be in touch after you have applied.

The best way to reach out to the management team is via email. Please send us an email. 

We will soon be setting up a business whatsapp account that you can send us messages on.

Yes. In fact we regularly check IGA guidelines and ensure all of our policies and procedures are updated in accordance with these. All of our policies can be found here

Yes – in order to participate in gymnastics classes at Charisma Gymnastics Club you must agree to all of our policies.

• Monthly: Fees are charged on the 1st of every month.
• Termly: Payments are due before each term starts. The Autumn Term is split into two payments due 1st Juneand 1st September. The Spring and Summer Terms are due 1st November and 1st March respectively.

Each gymnast pays an annual membership fee which helps cover essential costs such as:

• Gymnastics insurance
• Coaching certifications and safeguarding
• Equipment upkeep
• Club administration

This fee is charged once a year (usually in June) and is non-refundable after 14 days from payment, unless written notice is provided.

Yes — but notice is required:

• For Monthly members: You must give at least 14 days’ notice before your next billing date. If not, you’ll be charged for up to two additional months.
• For Termly members: You need to give 14 days’ notice before the next term’s classes begin. If less than 2 weeks' notice is given, the next term's fees will still be due.

Unfortunately, no. Charisma does not offer refunds for missed classes, absences, or mid-term withdrawals, except when:

• Charisma cancels a session
• A refund is requested before a new term begins, with enough notice (see above FAQ) 

Alternative class offers do not qualify for refunds.

If payment is not received:

• Termly members have 10 days before a £30 admin fee is added
• Monthly members have 5 days before a £30 admin fee is added

Full payment (including the admin charge) must be made promptly to retain your child’s place at the club.

Yes! We understand schedules change. Please contact us to request a class change — subject to space and suitability.

A well-fitting leotard or sportswear is ideal. No jewellery, hoods, or zips. Hair should be tied back neatly. Bare feet are best for safety and grip.

No – All payments must be made through iClassPro. No other form of payment will be accepted. This is to ensure that all payments are made in a timely fashion and to reduce the administration work. If you have extenuating circumstances that make it impossible to use the new system for payment, then this will need to be discussed and approved by the management team. You should contact charismagcmanagement@gmail.com explaining why you need an exception.

IClassPro stores your card details on our system to reduce the friction when making future payments. By having your details on store we can setup recurring payments which allows us to take payment when it is due. This makes it easier for us and yourselves so we don’t need to chase payments.

No – the main reason for us moving to the new system is to reduce the administration work required by our staff so we can focus on what really matters – delivering great gymnastics classes! By utilising recurring payments this reduces the amount of administration work sigiifcantly.

iClassPro recognizes the importance of data security to protect our merchants and their customers. In accordance with the PCI DSS (payment card industry data security standards), iClassPro Payment Services is a Level 1 PCI Compliant Service Provider.

3DS/Secure Customer Authentication is a protocol developed by the card brands and there is a frictionless flow and a challenge flow. A bank that issues a card can look at information about transactions and based on their logic/system/risk rules they can either say “Good enough!” and approve without challenging the user or they can say “Hmmm, there’s not enough indicators that this is indeed the cardholder, I am going to require the challenge to be completed”

If you see this error during payment this means that you need to manually enter your card details – you cannot use any stored details in the system otherwise your bank will decline the transaction. Below are the steps to take to fix the issue.

1. Login to your iClassPro account and navigate to https://portal.iclasspro.com/charismagymnastics/account#payments
2. Select the check box “Update selected payment method?” and then click on “Pay and Update Card” (see picture below)
3. You will then be prompted to enter your payment details again – please ensure your details are correct. You will then more than likely be prompted by your bank to authorize the payment. Make sure you complete the steps required by your bank to ensure the payment succeeds.
4. If you have attempted the steps above and it still is failing with the same issue then please email us so we can assist further.